We want you to be satisfied with your purchase and successful with your projects. Please see our Return Policy page for information on how to return or exchange an item.
Our goal is to help you find the right yarn, tools and patterns for your projects. We’re happy to answer your questions by phone at (650) 941-1815 during business hours, and by email at info@uncommonthreadsyarn.com.
If you need help fixing a mistake or understanding a pattern, we’ll do our best to get you on track quickly. Some mistakes or project challenges may require more focused time than we can offer on the spot, and in those cases we recommend scheduling a project help appointment at the rate of $7.50 for 15 minutes. During the COVID-19 pandemic, we offer project help via Zoom and you can purchase time through the online store.
You can contact us at:
293 State Street
Los Altos, CA 94022